Return & Refund Policy
At ACME Homes, we specialise in the supply and installation of composite doors, uPVC windows, resin driveways, and home, office, and commercial renovation services.
This Return & Refund Policy explains the terms that apply to purchases made through our business.
Refund Policy
If you are not satisfied with a product or service supplied by ACME Homes, any refund or return request will be assessed in accordance with the terms outlined below.
Shipping
Where shipping is arranged, ACME Homes is not responsible for damage caused during transportation by third-party delivery companies.
Where applicable, appropriate shipping insurance may be added to your shipment. If your order arrives damaged, you must contact the shipping carrier directly to submit an insurance claim.
Refunds will not be issued by ACME Homes for damage caused during third-party transportation.
24-Hour Guarantee
Products sold under our 24-Hour Guarantee are covered for functionality only for a period of 24 hours from the time of collection or delivery, unless otherwise stated.
On-Premises Guarantee
Items sold under our On-Premises Guarantee are guaranteed for functionality only while they remain on ACME Homes' premises.
Customers are responsible for inspecting products before they leave our premises. Once an item has been collected, this guarantee becomes void.
Operational Items
Items described as Operational were functioning prior to sale based on the information available to ACME Homes.
These items are sold without any warranty and on an "As Is" basis.
All sales are final. No refunds, chargebacks, or exchanges will be accepted.
As-Is Items
Items sold as "As Is" are offered in their current condition.
These items may:
- Contain defects
- Require repairs
- Have cosmetic damage
- Be missing parts or accessories
- Not function correctly
Customers are encouraged to inspect these items before purchase.
No refunds, exchanges, credits, or chargebacks will be accepted after purchase.
Untested Items
Items described as Untested have not been tested by ACME Homes.
These items are sold without warranty, and we cannot guarantee their condition or functionality.
Customers are encouraged to inspect these items before purchase.
No refunds, credits, exchanges, or chargebacks will be accepted after purchase.
Collection and Removal of Items
Where collection is required, purchased items must be collected within the timeframe specified by ACME Homes.
Customers are responsible for loading, transporting, or arranging shipping for their purchases at their own expense.
Items not collected within the stated collection period may be considered abandoned and may be forfeited without refund or credit.
Product Information
Descriptions, photographs, specifications, and any other information supplied by ACME Homes are provided for general information only.
While we make every effort to ensure accuracy, we do not guarantee that descriptions or images are completely free from errors.
Customers are encouraged to inspect products and carry out their own assessment before making a purchase.
Unless otherwise stated, all products are sold "As Is" and "Where Is" without any express or implied warranty.
Changes to These Terms
ACME Homes reserves the right to amend, update, postpone, suspend, or cancel any order, quotation, service, or transaction where reasonably necessary due to unforeseen circumstances.
Where applicable, customers will be notified of any significant changes affecting their purchase.
By purchasing products or services from ACME Homes, you agree to the terms outlined in this Return & Refund Policy.